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Professional Experience

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Adaptable customer experience and administration specialist with a vast and varied background in both automotive industry and secondary schools. Most particularly in premium dealerships including Porsche, BMW, and Toyota. Recognised for delivering outstanding customer service, supporting senior management, and streamlining operations. Proven ability to handle high-pressure front-of-house roles, administrative data coordination, and CRM functions with precision and care.

With many years of industry experience, I bring a reliable, solutions-focused, and customer-first approach to both temporary and permanent roles. Well-versed in dealership DMS platforms such as Titan and Pentana, alongside high-level competency with VASS and CASES21 school programs and writing training curriculums.  I am ready to contribute immediately to teams requiring professionalism, initiative, and a genuine passion for delivering excellent customer service and administration functions over numerous channels.

Customer experience Host & Reception

Mercedes Benz – Toorak

  • Front-of-house reception and premium customer lounge hosting

  • Managing incoming calls and customer enquiries

  • Service booking and appointment scheduling

  • Supporting Service Advisors with daily administration, RO Batching

July 2026

Service CRM, Dealership administration & Marketing & Special Projects

Essendon Ducati & Porsche Brighton

  • Assisted Fixed Operations Manager across multiple sites on ad hoc assignments & Projects across Ducati and Porsche.

  • Moving dealership stock and assistance with storage facility stock takes with Ducati

  • Assisting with document preparation for warranty audits for Porsche

  • Assisting management with Porsche Dealership CI preparation and facilitation

  • Assisting in special events: Event preparation off site

  • CRM calls and data management for marketing events in C@P for Porsche

  • Facilitate Porsche service bookings with loan car diary management

  • CRM for yearly forward service bookings and service follow up through Podium, for Porsche

  • Utilised Titan & Era Net DMS for job processing, records and reports

Feb2023 – May 2025 Casual

Accounts Administration

Bubbles Bookkeeping

  • Data entry & bank reconciliation assistance

  • Scanning and filing of documents

  • FB marketing creation

  • Ad hoc administration functions to support manager

June 2022 July 2023 Casual

VASS Coordinator – Senior School Administration

 Department of Education

  • Responsible for all VASS (Victorian Assessment Software System) data entry and reporting in compliance with VCAA requirements

  • Managed subject enrolments and personal details for Years 10–12 across both semesters in VASS

  • Created and maintained VASS class lists and reporting documentation.

  • Assisted with preparation and processing of VASS Special Provision applications

  • Handled VASS enrolments for external schools, including the Victorian School of Languages (VSL)

  • Prepared and submitted VASS language applications.

  • Processed VCE results and managed VET student enrolments for certificates and Units of Competency (UOCs).

  • Entered and tracked VET results and assessment plans

  • Maintained senior school attendance records and enrolments.

  • Processing of the VCE document register for exams, including collation of special provision documentation for NHT, GAT, and end-of-year exams.

  • Seating plan creation in Excel for all VCAA examinations

  • Assisting the Chief Examiner in all aspects of VCE exams

  • Supervised SACs (School Assessed Coursework) and liaised with students requiring special provisions

Jan 2019 to Oct 2020

CXO – Customer Experience Officer

Waverley BMW

  • Led the “BMW Customer Board” function with senior management

  • Monitored BMW Voice of the Customer (CSI) CX Maritz platforms

  • Acted as dealership host, meeting and greeting clients

  • Managed reception overflow, calls, and walk-ins

  • Resolved complaints and managed compliments on behalf of GM

  • Supported Business Development Centre with booking enhancements

  • Used Titan DMS for customer handling and data updates

Jul 2017 – Dec 2017

Customer Experience Host & Service Coordinator

South Yarra BMW, Oakleigh BMW, Hawthorn BMW

Jul 2017 – Dec 2017

  • Assisted Aftersales Managers across multiple sites

  • Managed payroll, petty cash, leave, and HR communication

  • Maintained Ezy Key system and BMW ISPA NEXT

  • Handled service bookings, reception, job cards, and RO batching

  • Introduced service customers from sales and sold / applied BMW packages

  • Utilised Era Net DMS for job processing and record-keeping

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